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FAQ
The essentials families want to know before Power Pals launches.
01 What’s included in the Rescue Kit?
THE KIT
Rescue HQ carry case with its built-in Charge Queue, Charge Hub, Go Gauge battery tester, Fixi dual-tip screwdriver, eight Power Pals AA 1.2V 2200mAh Ni-MH rechargeable batteries, a USB-C cable and the Mission Guide. The eight batteries feature four randomly selected characters, with two batteries of each character.
02 Why choose rechargeable Power Pals?
THE KIT
Power Pals are designed to help families reuse the same batteries across everyday play. That can mean fewer last-minute disposable-battery purchases, less battery waste and a more organised way to keep charged batteries ready.
03 What makes the Charge Hub different?
CHARGE HUB
The Charge Hub has eight independently managed charging slots. It automatically recognises compatible rechargeable batteries, lets supported AA and AAA sizes or chemistries charge together, and gives each slot its own status light. Charging works automatically, with an optional app for added visibility and settings.
04 What power adapter does the Charge Hub need?
CHARGE HUB
Use a certified, compatible 5–9V USB-C Power Delivery adapter. The Charge Hub is rated DC 5–9V, with 27W maximum charging power and up to 1A per slot. A USB-C cable is supplied; the wall adapter is not included.
05 How long does charging take?
CHARGE HUB
Charging generally takes around 2–6 hours. The exact time depends on how much charge the batteries already have, the USB-C Power Delivery adapter being used and the selected app settings. Power Pals may arrive partly charged, so fully charge them before their first use.
06 Can the Charge Hub recharge other batteries?
CHARGE HUB
Yes. The Charge Hub supports compatible rechargeable batteries in both AA and AAA sizes. Supported chemistries are Ni-MH, Ni-Cd, Li-ion, LiFePO₄, LiHV and 1.5V rechargeable lithium. Each slot is managed independently, so different compatible sizes and chemistries can charge together. The Power Pals supplied with the Rescue Kit are AA 1.2V Ni-MH batteries. Never attempt to recharge disposable, damaged or swollen batteries.
07 Can Power Pals be used in any AA device?
COMPATIBILITY
Power Pals are designed for most household devices that use standard AA batteries, including many toys, remotes, clocks and torches. Always check the device instructions and battery-compartment markings. Compatibility can vary in devices with unusual or deeply recessed battery contacts.
08 Does the kit require adult supervision?
SAFETY & CARE
Yes. The kit contains functional tools and is not a toy. It should only be used under adult supervision, and it contains small parts that are not suitable for children under three years old.
09 How does the Bit Collection blind-pack work?
THE KIT
There are eight core Power Pals characters. Each Rescue Kit contains eight batteries featuring four randomly selected characters, with two batteries of each character. That means every family can begin with a different Power Pals line-up and collect the full team over time.
10 Where will Power Pals launch and ship?
LAUNCH & SUPPORT
Power Pals is preparing to launch for families in New Zealand and Australia, with the Battery Rescue Kit planned for late November 2026. Join the waitlist to hear when ordering opens for your region.
11 How should old batteries be recycled?
SAFETY & CARE
Never place batteries in household rubbish. In New Zealand, use an approved battery-recycling service. In Australia, use a B-cycle drop-off point or local council collection. In other countries, follow your local battery-recycling guidance.
12 Are Power Pals safety tested and compliant with Australian and New Zealand standards?
SAFETY & CARE
Safety is part of the mission! All Power Pals rechargeable batteries and Charge Hubs are supported by manufacturer safety testing, technical reports, and compliance documentation.
We are completing all applicable Australian and New Zealand compliance requirements prior to launch, including electrical safety (AS/NZS) and electromagnetic compatibility (EMC).
The Charge Hub operates via standard USB-C (extra-low voltage) with smart power negotiation, eliminating direct high-voltage mains risks. We recommend following the provided Mission Guide, using compatible batteries, and ensuring adult supervision during use.
13 What built-in safety features protect my batteries and home?
SAFETY & CARE
The Charge Hub is engineered with smart, multi-layer protection so you can charge with peace of mind:
- 8 Independent Slots: If one battery has an issue, the charger instantly shuts off that single slot while the other 7 keep charging safely.
- Backward-Battery Safe: Inserting a battery the wrong way won't cause sparks, short circuits, or damage.
- Auto-Detects Battery Type: Automatically recognizes the battery and chooses the exact right charging speed to prevent overcharging.
- Revives "Dead" Batteries: A gentle low-current start safely brings deeply drained batteries back to life.
- Smart USB-C Power: Communicates directly with your wall charger so it never overloads or overheats your plug adapter.
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